This Refund & Returns Policy Last Updated: September 22, 2026
At Work & Roll, we want you to feel confident when you book a session, join a program, or buy a digital product. This page explains exactly what happens if you need to cancel or request a refund.
We’ve written this in plain, simple language so everything is clear. If you still have questions, email us at **@***********ll.com — we’re here to help.
Quick Overview
Here’s a summary of our refund policy at a glance:
| Service | Can I get a refund? | Key deadline |
|---|---|---|
| Orientation Sessions (20–60 min) | Yes, with conditions | 48 hours before the session |
| Focused Business Strategy Sessions (90–120 min) | Yes, with conditions | 48 hours before the session |
| 1-ΤΟ-1 Business Transformation Programs (100/200/300 days) | Partial refund during 30-day trial | 30 days from start |
| Digital Products (toolkits, playbooks, spreadsheets) | No refunds (final sale) | N/A |
Keep reading for the full details on each service.
How to Request a Cancellation or Refund
For any cancellation or refund request, please follow these steps:
Step-by-Step Process
Go to our cancellation form:
👉 https://work-and-roll.com/form-of-cancelation-refund-claims/Fill in the form with:
Your full name
Your email address (the one you used when you purchased)
The service or product you want to cancel
The reason for your request
Submit the form. You’ll receive a confirmation email.
We’ll review your request and reply within 7 business days.
If approved, your refund will be processed within 7–10 business days. The money will go back to your original payment method (the card, PayPal account, or bank account you used to pay).
Please note: Depending on your bank or payment provider, it may take a few extra days for the refund to appear in your account.
1. Orientation Sessions (20–60 minutes)
These are short introductory sessions to help us understand your business and see how we can work together.
Cancellation & Refund Rules:
| When you cancel | What you get back |
|---|---|
| More than 48 hours before the session | Full refund (100%) |
| Between 24 and 48 hours before the session | 50% refund |
| Less than 24 hours before the session | No refund |
Other Important Details:
Free reschedule: You can reschedule one time for free, as long as you let us know at least 24 hours before the session.
No-show: If you don’t show up for your session without telling us in advance, there is no refund.
All cancellation requests must go through the cancellation form.
2. Focused Business Strategy Sessions (90–120 minutes / 2–3 hours)
These are deeper sessions where we work on specific areas of your business strategy.
Cancellation & Refund Rules:
| When you cancel | What you get back |
|---|---|
| More than 48 hours before the session | Full refund (100%) |
| Between 24 and 48 hours before the session | 50% refund |
| Less than 24 hours before the session | No refund |
Other Important Details:
Free reschedule: You can reschedule one time for free, as long as you let us know at least 24 hours before the session.
No-show: If you don’t show up without letting us know, there is no refund.
All cancellation requests must go through the cancellation form.
3. 1-to-1 Business Transformation Programs (100, 200, or 300 days)
These are our longer programs designed to help you transform your business. They require a lot of preparation on our side before we start, which is why the refund terms are different.
How It Works:
When you sign up, 25% of the total program fee is a non-refundable preparation fee. This covers the time and resources we invest in preparing your personalised program before we begin.
30-Day Trial Period
You have a 30-day trial period from the start of the program. During these 30 days:
If you decide the program isn’t right for you, you can cancel.
You’ll receive a refund of 75% of the total fee (the amount minus the 25% preparation fee).
You must submit your cancellation through the cancellation form.
After the 30-Day Trial:
No refunds are available after the 30-day trial period ends.
You are expected to complete the program as agreed.
Refund Summary for Transformation Programs:
| When you cancel | What you get back |
|---|---|
| Within the first 30 days | 75% refund (25% preparation fee is kept) |
| After 30 days | No refund |
If You’re Paying in Instalments:
If you chose a payment plan (paying in monthly instalments), all remaining payments are still due even if you cancel after the 30-day trial period.
If you cancel within the 30-day trial period, any future instalments will be stopped, and you’ll receive a refund of what you’ve paid minus the 25% preparation fee.
Missed payments: If you miss an instalment payment, we’ll contact you to sort it out. If payments remain unpaid for more than 14 days after the due date, we may pause or cancel your program access.
4. Digital Products (Toolkits, Playbooks, Spreadsheets)
All digital products are final sale — no refunds.
Because digital products are delivered instantly and can be downloaded right away, we cannot take them back or verify if they’ve been used.
The Only Exception: Technical Issues
If you experience a genuine technical problem (for example, you can’t download the file, the file is corrupted, or you received the wrong product), please contact us within 7 days of purchase at **@***********ll.com and we’ll fix the issue or provide a refund.
Before You Buy:
Before purchasing a digital product, you’ll be asked to check a box confirming that you understand:
Digital products are delivered immediately
You waive your right to a refund once the download is available
This is required by EU consumer law for digital content
When Work & Roll May Cancel a Service
In rare cases, we may need to cancel a session or program. Here are the situations where this could happen:
We become unavailable due to illness, emergency, or personal reasons
Technical problems prevent us from delivering the session (internet failure, platform issues)
A client behaves inappropriately — We have the right to end a session or program if there is abusive, threatening, or disrespectful behaviour
Violation of our terms — If a client shares program materials without permission, misrepresents their identity, or breaches our terms of service
What Happens If We Cancel:
If we cancel for our own reasons (illness, scheduling conflict, technical issue), you’ll receive a full refund or the option to reschedule at no extra cost.
If we cancel because of a client’s behaviour or violation of terms, no refund will be provided.
Force Majeure (Events Beyond Our Control)
Sometimes things happen that nobody can control. These include:
Natural disasters (earthquakes, floods, severe storms)
Pandemics or public health emergencies
War, civil unrest, or terrorism
Government actions or new laws that prevent us from operating
Major internet or infrastructure failures
If a force majeure event prevents us from delivering a service:
We will try to reschedule the service to a later date
If rescheduling isn’t possible, we will offer a full refund
We will contact you as soon as possible to explain the situation and discuss options
Neither you nor Work & Roll is responsible for delays or cancellations caused by force majeure events.
Your Rights Under EU Consumer Law
As a consumer in the European Union, you have strong rights. Here’s what you should know:
14-Day Cooling-Off Period
Under the EU Consumer Rights Directive, you normally have 14 days to change your mind after an online purchase — no questions asked.
However, there are legal exceptions. The cooling-off period does not apply to:
Services that have already started — If a session has already taken place, you can’t use the 14-day cooling-off right for that session.
Digital products that have been downloaded or accessed — Once you download or access a digital product, the cooling-off period ends. This is why we ask you to confirm (by checking a box) that you agree to this before purchase.
Personalised services — Our Transformation Programs are customised for you. Once preparation work begins, the 14-day right may not fully apply, but our 30-day trial period gives you even more time and protection.
What This Means for You:
For sessions not yet delivered, you can cancel within 14 days of booking and receive a full refund — even if our policy above says otherwise. EU law takes priority.
For digital products where you checked the consent box, the 14-day right does not apply.
For Transformation Programs, our 30-day trial is more generous than the 14-day EU requirement.
If you believe your EU consumer rights have not been respected, you can contact your national consumer protection authority or the European Consumer Centre in your country. You can find your local centre at ec.europa.eu/consumers.
Refund Processing Details
| Detail | Information |
|---|---|
| How to request a refund | Use the cancellation form |
| Response time | Within 3 business days |
| Refund processing time | 7–10 business days after approval |
| Refund method | Back to your original payment method |
| Accepted payment methods | Revolut, PayPal, Stripe, Google Pay, Apple Pay, bank transfer |
| Currency | Refunds are issued in the same currency as your original payment |
Questions?
We believe in being open and fair. If anything on this page is unclear, or if you have a situation that doesn’t quite fit the rules above, please reach out:
Email: **@***********ll.com
Cancellation Form: https://work-and-roll.com/form-of-cancelation-refund-claims/
Website: work-and-roll.com
We’ll do our best to find a solution that works for everyone.
This Refund & Returns Policy complies with the EU Consumer Rights Directive (Directive 2011/83/EU), Greek consumer protection law, and applicable European Union regulations.
